Terms and Conditions

TERMS OF SERVICE

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OVERVIEW

This website is operated by LittleFolk Tales. Throughout the site, the terms “we”, “us” and “our” refer to LittleFolk Tales. LittleFolk Tales offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

OUR AGREEMENT

When you place an order with us, you are making an offer to buy goods. Once we have reviewed your order and checked the price and availability of goods we will e-mail you to confirm that we accept your order.

In the unlikely event that your items are out of stock or a price discrepancy has occurred, we will notify you as soon as we can and allow you the option to cancel your order or purchase at the revised price. Prices are as stated on the website and are subject to change at any time without notice.

We have made every effort to display accurately the colours of the products that appear on our website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods. All sizes and measurements are as accurate as possible but sizes may occasionally differ slightly from those listed.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.

PAYMENT

We use secure payment facilities for online purchases. You can pay for your order by Paypal, Paypal accepts most major credit and debit cards and does not require a Paypal account if you do not already have one. All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate where applicable. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

DELIVERY AND CARRIAGE CHARGES

Goods will normally be dispatched within 24 hours of order. We don't dispatch or deliver on Sundays or bank holidays. Occasionally the estimated dispatch date can change due to unforeseen circumstances, if there are any delays we will let you know.

Goods will normally arrive within 1-3 working days of dispatch via Royal Mail 1st class recorded post, though we reserve the right to use an alternative method of dispatch if required.

Where a delivery requires a signature you must be at home to accept your order. We’re afraid we cannot accept responsibility for loss or damage if the delivery is left with a neighbour.

Please check the goods on delivery - if anything is missing or damaged please let us know within 48 hours via email. If the goods appear to be lost in transit, please let us know ASAP using our email address.

RETURNS AND EXCHANGES

We hope you love your goods just as much as we do, but if you are not completely satisfied with your purchase you can return it for an exchange or refund, within 14 days of receipt. It must be as new and in the original packaging, you are responsible for ensuring all goods are packaged adequately to avoid damage in transit. All items returned to us are at your own risk and expense, so we recommend using a recorded service.

We will aim to process your return or exchange as soon as it arrives, during busy times we will aim for an acceptable timeframe following our receipt of the goods. Refunds will be made using the original method of payment  minus the original postage costs and cleared funds will show according to the banks transfer times.

Products purchased as gifts can be refunded to the original purchaser; alternatively we can provide a credit to the gift recipient. Gift exchanges will show on the order records of the original purchaser. Please include a delivery address for us to dispatch exchanged products to.

FAULTY GOODS

Please let us know by email or in writing as soon as possible, providing details of the problem and if possible a digital photograph of any fault with your goods.

The cost of returning goods to us is your responsibility, however if the goods are found to be faulty we will refund your reasonable postage costs. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.

For all faulty goods we will send you a replacement item at no cost and reimburse you the postage cost of returning the faulty item. Alternatively if you prefer we will refund the original purchase cost including postage.

If you would like an exchange, this will be arranged as soon as possible and without charge. Replacement goods will not be dispatched until the original goods have been received and checked by us.

CANCELLATION

You can cancel your order at any time up to 14 days after the day of delivery. We request that you inform us as soon as possible by emailing littlefolktales@gmail.com

If the order is cancelled before it is dispatched and we have already taken payment, we will issue a full refund upon your instruction. If your order has been dispatched you must return the goods within 14 days of cancellation, complete with the original packaging to us, at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

If you notify us that you wish to cancel your order after dispatch, we will not refund the original shipping cost on your order and you may also incur an additional return to sender fee. Once goods have been received by us we will contact you to inform you of the amount to be refunded using the email address provided at the point of ordering.

PRIVACY AND SECURITY

LittleFolk Tales does not retain any customer credit card details and all transactions are protected by Paypal and Shopify's secure payment processing service. We do not sell, rent or exchange your personal information with any third parties but LittleFolk Tales may occasionally send you correspondence containing news, product arrivals and special offers. See our separate privacy policy for more information.

COOKIES

From time to time we may also produce aggregate data, for example to identify how our website is used. This type of information will not personally identify information about individual users. As with most other websites both we and any of our associates use cookies, which are files that web browsers place on a computer’s hard drive, to help us to identify whether you have visited the site and session cookies, which identify who you are. 


Since associates and other third parties (such as Paypal) may be involved, we always advise you to ensure that you are aware of their privacy policies.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries, pictures shared on Instagram) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at littlefolktales@gmail.com.